Available room from To

Exceptional
Traveller Type: solo traveller
  : Clean. Comfortable. Safe. Great location, few minutes walk to clarke quay mrt. Washing machine in hallway.The apartment does the job.
  : I stayed at Clarke Quay because Boat Quay was under refurb. Only about a minute apart. One morning had heavy thunder and rain so the apartment was leaking. This drained well when I returned in the evening. I texted them and they came to inspect straight away.

Exceptional
Traveller Type: young couple

Exceptional
Traveller Type: solo traveller
  : I loved the stellar customer service from Ray and Jarwin!From the moment I arrived, I was warmly welcomed by Ray who sent me a WhatsApp message soon after my flight landed. Unfortunately, the sweet older taxi driver from the airport didn't know how to get to Heritage @ Boat Quay and we got lost. I called Ray. She kindly (and patiently) walked him through how to find Heritage. She then stood on the street & sent photos of the exact spot. When we finally arrived, I felt like an old friend was greeting us. At this point (~9:15pm), it was well past the check-in deadline which ended at 8pm. But Ray interacted with me as if she had all the time in the world and that getting me settled was her only concern. She didn't rush or show any hint of irritation. Her welcome made me feel immediately at home.Her colleague, Jarwin, who was my "guest manager," continued the stellar customer service. He came to personally introduce himself the next day so I would know who he was & told me I could contact him for any reason. His upbeat attitude, can-do spirit and genuine care was a joy. He checked in on me daily (via WhatsApp and/or in person) going out of his way to ensure I was enjoying my stay. What impressed me was that he checked-in regularly without being intrusive. It's a fine art to provide personalized care without coming across as over-bearing and Jarwin did so with ease.The room was a very pleasant surprise: spacious, high ceilings, great storage, free Netflix and Hulu access, comfortable bed and a good sized fridge plus all the pots/pans/dishes necessary to cook. And the bathroom is a good size. The free washer/dryer at the end of the hall and the rooftop bar with beautiful views of the river & the city were just icing on the cake.I've travelled a lot (been to every continent except Antarctica) and I've stayed in everything from hostels to 5-star hotels. Heritage Apartments is now on my favorites list.
  : The dryer takes a very long time to dry (cotton cupboard dry setting is almost 2 hours) and still leaves clothes damp. And the shower rod in my bathroom detached itself occasionally...which was a very minor issue that did not detract me from loving my stay. A quick aside, Jarwin told me Heritage @ Boat Quay will undergo renovations. I was surprised because the rooms are in great shape. But then I realized Heritage @ Boat Quay is so committed to providing their guests with excellent experiences that maintaining the status quo is not enough. From that perspective, it makes perfect sense why they're renovating and is another reason why I can't wait to return!

Exceptional
Traveller Type: young couple
  : For my first time in Singapore, it could not have been any more perfect. The location is wright in the middle of the action and near the metro station. Our room had an extraordinary view of Marina Bay. There is no point speaking about the cleanliness of the place, everything was spotless. I was impresed by the place but the biggest asset was the staff, especialy Jarwin, very enthusiastic and ready to help and assist with all our questions and requirements. I genuinly recomend this place.
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Wonderful
Traveller Type: solo traveller
  : I have been very welcomed. Jarwin, my Guest Relations Manager, was very nice and helpful when needed. The location was just perfect. Nothing to say about the cleanliness of the room, it was good.

Exceptional
Traveller Type: family with young children
  : Jarwin is a perfect guest relationship manager. The intro was great and clear, got to know everything we need. Great and helpful.
  : So far so good

Exceptional
Traveller Type: solo traveller

Good
Traveller Type: solo traveller

Exceptional
Traveller Type: solo traveller
  : Jarwin provided exceptional service, was welcoming, always reachable and made sure that I had a great stay. Really appreciated.

Good
Traveller Type: young couple
  : Unresponsive. Waited 4 hours in the sun - Manager then didn't arrive at time we booked for. No technology working until day 3, included phone, internet and TV. Manager's Confidence didn't meet his capability. We received a box of teabags on day 6 for the mock-ups.