Available room from To

Exceptional
Traveller Type: review category group of friends

Good
Traveller Type: review category group of friends

Pleasant
Traveller Type: young couple
  : Property was very nice in general.The adults pool on the 7th floor is really nice and relaxing but on one of the days this was closed for no apparent reason. The loungers by both the pools are really comfortable, and the staff were always very good.
  : We were allocated a pool view suite but did not have a pool view. Room was very nice but carpets needed a good hovering and the balcony had not been brushed or cleaned for a long time and certainly not during our stay at all.Hotel is a bit far out if you want to go to south beach every day but we found that Uber was really reasonable and for less than $10 each way could easily get down to all the bars, restaurants and shops. We used the restaurant once for breakfast and at a cost of $70 for 2 people this felt a little excessive if you only wanted to have a more continental breakfast, however the food quality was very good.

Very Good
Traveller Type: young couple
  : Laid back, great restaurant
  : Paint smell from remodelling

Exceptional
Traveller Type: family with young children
  : Nice location and cleanliness

Exceptional
Traveller Type: young couple
  : VERY CLEAN,CLASSY AND UPCALE
  : THE LOBBY BAR CLOSED TOO EARLY

Good
Traveller Type: family with young children
  : Beach. Happy and friendly employees. Selection at the bar and breakfast
  : Very beautiful area and place. I just wish the room comes with something for free. Prices are ridiculous. $4 for a can of soda or $7 for a bottle of beer. I just bought all this stuff separate so I wouldn’t have to pay high prices at the hotel. Over great experience.

Disappointing
Traveller Type: solo traveller

Pleasant
Traveller Type: young couple
  : Our king room ocean front suite was beautiful.
  : We called the housekeeping service at night for the bath tub because we wanted to take a bath and was told there was no housekeeping available to clean the tub and they don’t clean bath tub at night (the housekeeping service was 24 hours!). The person on the phone told us he will double check and will call us back and he never did. During the afternoon, we didn’t leave our room during the housekeeping service hour and asked for the housekeeping service later on and they never come to our suite to clean the room. In addition, it was nearly impossible to reach out for the housekeeping service because they barely pick up the phone calls. Housekeeping service was a disappointment for a 4 star hotel!Continuously to the disappointment experience, the price doesn’t match! I booked my reservation through Booking.com and they guarantee the total price for the room was $808.15 for 1 king room with ocean front for 3 nights (resort fee, taxes, everything was included). When I checkout, the total price was $906.28. Although I ordered room service for lunch ($48.73), my total was suppose to be $856.88. The hotel charged us extra $49.40 and the front desk kept claiming that we didn’t pay taxes even though Booking.com had already included all the taxes. We were in a rush to the airport and just don’t want to deal with it anymore. What a ridiculous experience.

Exceptional
Traveller Type: family with young children
  : The view , the pool bar , and the professionalism!!!