Available room from To

Wonderful
Traveller Type: young couple

Very Good
Traveller Type: family with young children
  : The room and resort were beautiful. Loved the private beach and heated pools. Great for families. However the rooms weren’t very quite. Closing doors, conversations of others in the hallway, and street traffic even on the tenth floor were a bit bothersome. They also don’t have many gluten free food options for entrees. In fact there aren’t many gluten free options in this part of the beach in general within 1/2 mile walking distance. Otherwise it was an awesome experience.
  : Noise level and lack of a variety of gluten free options in the resort. Also there’s a coffee bar in the lobby and the coffee isn’t great.

Very Good
Traveller Type: young couple
  : Room with the ocean view was awesome - big balcony, on 18th floor so very nice
  : There are not any amenities at the hotel except one restaurant, small bar and coffee sandwich place. Did not try room service so not sure on that. Had to walk several blocks to get any entertainment or dining experiences.

Very Good
Traveller Type: young couple
  : Nice lobby bar and pool area
  : Not enough staff in the restaurant

Disappointing
Traveller Type: family with young children

Wonderful
Traveller Type: family with young children
  : We really enjoyed the beach chairs
  : When checking out they made a mistake on our bill and it took a little bit of time before it was resolved

Good
Traveller Type: young couple
  : Hotel located beside a great beach, our room had a fabulous view towards the ocean. Firm but very comfortable bed and bedding including pillows and a good night’s sleep. The one characterful person we came across was the chap on the valet parking desk outside the main entrance on our second day, he made us laugh. A lovely, nicely furnished building but....
  : Main issues we experienced were poor finishes in bedroom and bathrooms, unable to close stuck pocket door of small bathroom, lock to balcony door not working (Potential security & safety risk!), dirty table on balcony, paint splatters on balcony window, lack of hair dryer and bathrobes in room (Possibly taken by a previous guest?), poor breakfast buffet choices albeit a cook would do a breakfast for you (A queue when we tried!) and service (Staff shortages?), wrong bill presented at breakfast. These things tend to come from a general lack of attention to details which usually emanates from poor staff training and lack of engagement by management, otherwise they would have been checked for and sorted. Some of these items were raised with reception but they did not appear to be particularly interested, had the feeling they’d heard it all too often before. Given the hotel’s remoteness from other restaurants one would have thought that they would have made much more of an effort to entice guests to stay for meals by providing better choices rather than the fairly mundane food and atmospheres on offer. Luckily, we found La Cote, which is about a 15min walk away along the beach path as, after a lot of traveling, we didn’t fancy an evening trip back to South Beach to search for an enticing restaurant. I tend to find any valet parking ($40pn!) very annoying but at least our car reappeared quite quickly when required.

Pleasant
Traveller Type: group

Poor
Traveller Type: family with young children
  : Great seafront rooms with a wonderful balcony. Had several times breakfast on our balcony. Room service was excellent. Also, the room size is good, and so is the storage in the room. Lots of mirrors in the room, which make the room look bigger in the pictures, than they really are, but still good size. Hotel is located a bit off the main shopping and restaurant area, but therefore more quiet and easy to reach by using the free trolley, which stops right in front of the hotel. Beach is great with a wonderful beach walk. View from rooms are amazing, but be aware of the accuracy of your bill at checkout.
  : Be aware of extra charges from hotel and that the staff at reception will not attempt to help you! Holiday was spoiled at checkout. We had a written confirmation from booking.com for a free late checkout between 2-3 (vs. 12). At checkout we were presented with a quite high hourly late checkout charge from the hotel, saying, they were not aware of this arrangement and would never (!) guarantee a free late checkout (by the way there is also no early check in! Looks like they need 4 hours to clean a room). Luckily, we had enough time between our flight and checkout, because I spent 1 hour getting this fixed. Finally the manager made it happen and took the extra charges off, but it sounded like he was doing me a favor. In parallel I spent quite some time with booking.com on the phone (at my expenses) and booking was great, as they said, that they would reimburse, if the hotel did not. Great customer services from booking.com - vs. really bad customer service from the hotel. We had a second issue with the bill, as they wanted to charge us for 3 nights valet parking (at $44+tax per night) - when we only had a rental car for 1 night. We explained, and they took it off during checkout - just to charge me 2 days later, when I was back home again! I never authorized that charge. More than 1 week later I am still chasing the $95 for valet parking, which we did not have. It is not a huge amount, considering how expensive the hotel itself and South Beach in general is, but why should I pay for something I did not consume? Especially after checkout! Hope this gets fixed asap. Otherwise I can really not recommend this hotel. BTW, we also did not get the welcome drink, that should have been part of the package and it looked like some other guests also had challenges with their bill / did not get the free breakfast, that was part of their booking. So I doubt we were the only cases. By the way, next door, they are building a new building, so could get noisy some days.

Good
Traveller Type: family with young children
  : The location and decor.
  : The hot tubs were broken.